Support
Frequently Asked Questions
Find answers to common questions about Tera Intelligence.
What is Tera and what does the company do?
Tera builds the global intelligence layer for the power grid. The company aggregates, structures, and analyzes electricity infrastructure, power generation assets, companies, and professionals across more than 130 countries. Tera helps energy-market participants make faster and better decisions through high-quality data, geospatial intelligence, AI-driven analysis, and professional software tools. Learn more about our mission.
What is the Tera Intelligence Platform?
The Tera Intelligence Platform is a professional SaaS market-intelligence terminal for global electricity and renewable-energy markets. It provides a unified interface to power grid infrastructure, power plants, energy companies, and market participants, enabling users to discover opportunities, evaluate assets, assess counterparties, and originate deals. Explore platform features.
Who uses the Tera Intelligence Platform?
The platform is built for professional B2B users across the electricity value chain. Typical users include investors and asset managers, IPPs, project developers, utilities and grid operators, banks and lenders, EPCs, manufacturers, O&M providers, consultants, insurers, governments, and energy technology companies using the API. See solutions by user type.
What problems does Tera solve for electricity market professionals?
Tera solves the problem of fragmented, slow, and opaque energy-market information. By combining global grid data, asset-level intelligence, company and people mapping, and AI-powered workflows, Tera reduces blind spots, shortens due-diligence cycles, and helps teams generate predictable deal flow at global scale. Explore the platform overview.
What data does Tera cover?
Tera covers power plants, grid infrastructure, EV charging infrastructure, energy companies, and electricity-market professionals worldwide. Datasets include transmission lines, substations, generation assets, ownership structures, contracts, service providers, permits, technical documentation, and market activity indicators across all major technologies. Browse asset data and view grid infrastructure.
How global is Tera's data coverage?
Tera operates at global scale with coverage across more than 130 countries. The platform tracks tens of millions of grid and asset-level data points and continuously expands coverage as new infrastructure, projects, and market participants emerge. Explore the global Power Grid Map.
How does Tera collect and validate its data?
Tera combines multiple data sources including proprietary computer vision on satellite imagery, automated NLP pipelines for regulatory and market documents, grid operator APIs, commercial research feeds, private datasets, and public and academic sources. Data is continuously cross-validated and updated through internal quality-control systems.
Does Tera use Google Maps or third-party basemaps?
No. Tera has built a fully in-house geospatial mapping and data-engineering stack specifically for electricity infrastructure. This allows higher performance, global scalability, and energy-specific data structures that are not possible with generic mapping platforms. View the Power Grid Map.
What is included in the Power Grid Map?
The Power Grid Map visualizes transmission and distribution lines, substations, transformers, converters, switches, pylons, power plants, and EV charging infrastructure. Users can filter by technology, voltage, status, ownership, capacity, and geography, and click any asset to access detailed metadata. Explore the Power Grid Map.
What is the LLM-powered conversational interface?
The conversational interface allows users to query Tera's datasets using natural language. Users can ask complex questions, generate comparative analyses, apply custom map layers, create reports, run predefined analytics, and extract insights from uploaded documents without writing queries or navigating multiple menus. Learn about AI Terminal.
What level of detail is available on individual power plants and projects?
Each asset page can include technical specifications, development and transaction history, ownership structures, service providers, maps and coordinates, images, financial estimates, and access to legal and technical documentation when available. This supports development, acquisition, financing, and operational workflows. Browse Asset Intelligence.
How does Tera support due diligence and underwriting?
Tera provides structured asset data, sponsor and counterparty intelligence, document repositories, and proprietary asset ratings for solar and wind. These tools help lenders, investors, and insurers assess risk, benchmark assets, and identify red flags early in the diligence process. View solutions for lenders.
What are Tera's asset ratings?
Tera's asset ratings evaluate solar and wind projects across multiple dimensions including cash-flow stability, component bankability, EPC track record, offtaker credit quality, operational risk, and management strength. Ratings are designed to support financing, acquisition, and insurance decisions. Learn more about asset intelligence.
Can Tera be used for market entry and expansion?
Yes. Many users rely on Tera to enter new countries or technologies without building local teams. The platform enables rapid market mapping, identification of active developers and assets, benchmarking of project characteristics, and direct access to decision-makers. See solutions by industry.
Does Tera include contact information for professionals?
Yes. The people database allows users to search electricity-market professionals by role, company, geography, technology, and seniority. Profiles may include phone numbers, email addresses, LinkedIn profiles, and links to associated assets and companies. Explore People Database.
What is Tera Capital?
Tera Capital is Tera's investment arm. It supports the renewable-energy market through project sourcing, transaction structuring, financing, and portfolio optimization, working with developers, EPCs, banks, insurers, advisors, and law firms. Learn more about Tera.
Is there an API available?
Yes. Tera offers a modern API and developer platform that provides programmatic access to all core datasets including assets, grid infrastructure, companies, people, documents, and ratings. The API follows OpenAPI standards and includes SDKs for Python and TypeScript. Learn about API Platform.
How frequently is Tera's data updated?
Data is updated continuously as new assets are detected, documents are published, and market activity changes. Update frequency depends on data type, source availability, and jurisdiction, but the platform is designed for near-real-time intelligence where possible.
Is Tera suitable for governments and regulators?
Yes. Governments and regulators use Tera to monitor infrastructure development, assess grid impacts, analyze market participants, support planning decisions, and evaluate policy outcomes using consistent, cross-border electricity infrastructure data. Government solutions.
How can my organization get access to Tera?
Organizations can request access by contacting Tera directly through the website. The team will assess use cases, user roles, and data needs to provide appropriate platform access, licensing, and onboarding support. Contact us.
What technologies and asset types does Tera cover?
Tera covers all major electricity generation and grid technologies including solar, wind, hydro, gas, coal, nuclear, geothermal, biomass, battery storage, hydrogen, EV charging infrastructure, and related grid components. Coverage spans both utility-scale and distributed assets where data is available. Explore asset coverage.
Does Tera track projects before they are built?
Yes. Tera tracks projects across the full lifecycle including early planning, permitting, development, construction, commissioning, operation, and retirement. This allows users to identify opportunities early and understand how markets evolve over time. Browse project lifecycle data.
Can users analyze infrastructure clusters and congestion risk?
Yes. The platform allows users to visualize asset and grid clusters on the map, combine infrastructure layers, and analyze geographic concentration of generation, substations, and transmission lines. These views support early assessment of congestion risk and infrastructure constraints. View infrastructure clustering.
How does Tera support site selection for new projects?
Tera supports site selection by combining grid proximity, existing infrastructure, asset density, technology-specific layers, and market activity indicators. Users can assess where capacity is being added, identify grid-connected locations, and compare regions based on infrastructure readiness. Explore site selection tools.
Can Tera be used to identify active EPCs and suppliers in a region?
Yes. Users can identify EPCs, manufacturers, and suppliers by filtering projects and assets based on service providers, technology, geography, and project stage. Company pages also show track records and associated projects. Browse asset service providers and explore company track records.
Does Tera provide insights into ownership and shareholder structures?
Yes. Where available, Tera includes ownership structures, shareholders, holding entities, and stakeholder relationships at the asset and company level. This supports counterparty analysis, sponsor evaluation, and transaction screening. View company ownership structures.
How does Tera help track competitor and peer activity?
Users can monitor competitor activity by following company asset pipelines, project timelines, geographic expansion, and technology focus. This enables structured competitive intelligence rather than relying on ad hoc market updates. Monitor competitor activity.
Can Tera generate reports and export data?
Yes. Users can generate exportable reports, summaries, and evidence packs directly from the platform. Outputs are designed for internal analysis, investment committees, lender reviews, and stakeholder presentations. Learn about data export capabilities.
How does Tera support collaboration within teams?
Tera enables teams to share searches, map views, conversational queries, and result sets across users. This helps standardize analysis, reduce duplicated work, and align teams around a common data source. Explore collaborative features.
Does Tera include historical market and asset timelines?
Yes. Asset and company pages may include historical timelines showing development milestones, ownership changes, commissioning dates, and operational status. This helps users understand track records and market evolution. View asset timelines.
How does Tera handle different regulatory regimes across countries?
Tera structures data in a standardized format while preserving jurisdiction-specific attributes where relevant. This allows users to compare markets consistently while still accounting for local regulatory and grid differences. Compare global markets.
Can Tera be used for portfolio analysis?
Yes. Users can analyze groups of assets or companies to assess geographic concentration, technology mix, vintage distribution, and other portfolio-level characteristics using structured filters and analytics. Analyze asset portfolios.
Does Tera include EV charging infrastructure intelligence?
Yes. The platform includes EV charging stations, operators, and proximity to grid nodes. This supports planning, expansion, and competitive analysis for EV charging developers and network operators. View EV charging infrastructure.
How does Tera support manufacturer and supplier sales teams?
Manufacturers and suppliers use Tera to identify upcoming projects, demand clusters, active developers and EPCs, and relevant decision-makers. This enables targeted sales outreach and pipeline prioritization. View manufacturer solutions and find decision-makers.
Can Tera help identify repowering or lifecycle opportunities?
Yes. Asset metadata such as commissioning year, technology, and capacity can be used to identify ageing assets, mid-life portfolios, and potential repowering or upgrade candidates. Search for lifecycle opportunities.
How does Tera integrate geospatial data with market intelligence?
Geospatial data is natively integrated with asset, company, and people intelligence. Users can move seamlessly from a map view to structured data pages, apply filters, and combine spatial insights with commercial analysis. Experience integrated geospatial intelligence.
Is Tera suitable for large enterprise deployments?
Yes. The platform is designed for enterprise use with scalable infrastructure, role-based workflows, and API access for integration into internal systems and analytics environments.
Can Tera support academic and research use cases?
Yes. Academic and research institutions use Tera to study market trends, infrastructure build-out, technology adoption, and regional development patterns using structured datasets and exportable results. View research solutions.
Does Tera provide visibility into service providers and advisors on projects?
Yes. Where data is available, Tera links assets to service providers such as EPCs, O&M firms, lenders, insurers, legal advisors, and technical consultants, enabling a full view of transaction ecosystems. Explore service provider networks.
How does Tera help reduce time spent on manual research?
By centralizing global electricity infrastructure data, automating discovery through search and AI, and linking assets, companies, people, and documents in one system, Tera replaces fragmented manual research with repeatable, workflow-ready intelligence. Experience AI-powered research.
How does Tera ensure data security and privacy?
Tera implements robust security measures including role-based access controls, API key management, encrypted data storage, and audit logs. Sensitive datasets, such as document repositories and professional contact information, are protected to maintain confidentiality and compliance with applicable data protection regulations. Contact us for security details.
Does Tera offer onboarding and training for new users?
Yes. Tera provides onboarding support and training for teams, including platform walkthroughs, tutorials, and workflow guidance. Training ensures users understand search, map interactions, AI-powered queries, and analytics features for maximum productivity. Get onboarding support.
Can the Tera Intelligence Platform be customized for specific workflows?
Yes. The platform supports workflow customization including saved searches, map layer configurations, report templates, and API integrations. Users can tailor the platform to fit their internal processes and decision-making needs. Learn about API integrations.
What subscription or licensing models does Tera offer?
Tera offers professional B2B subscriptions tailored to organizational size, data coverage needs, and user roles. Licensing can include individual user seats, team-based access, or enterprise deployments with API and integration options. Explore pricing options.
What kind of customer support does Tera provide?
Tera provides dedicated support to platform users through email, phone, and in-platform chat. Support covers technical issues, data inquiries, and guidance on platform features and workflows. Enterprise clients also receive account management and onboarding support. Contact our support team.
Are software updates included in the subscription?
Yes. Tera continuously updates the platform with new features, datasets, and security enhancements. Users automatically benefit from the latest improvements without additional fees or manual upgrades. View subscription details.
What are the system requirements to use the Tera Intelligence Platform?
The platform is web-based and accessible from modern browsers. Users require an internet connection and a supported browser such as Chrome, Edge, or Firefox. For API usage, standard REST and SDK libraries in Python or TypeScript are supported. Learn about API requirements.
How often is the platform enhanced with new datasets or features?
Tera continuously expands and updates datasets, including new assets, companies, grid infrastructure, and EV charging stations. Feature enhancements, such as AI capabilities or mapping improvements, are released regularly to improve workflows and insights. Explore current dataset coverage.
Can Tera integrate with internal enterprise systems?
Yes. The API and developer platform allow organizations to integrate Tera data into CRMs, analytics dashboards, grid planning tools, and custom internal workflows. OpenAPI standards and SDKs support smooth, programmatic access. Explore integration options.
How does Tera help organizations stay ahead of market trends?
By providing real-time global intelligence on grid infrastructure, projects, companies, and professionals, Tera allows users to identify emerging opportunities, monitor competitor activity, assess regulatory changes, and make informed strategic decisions faster than traditional market research. Experience real-time market intelligence.